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Grievance Officer — DPDP Act, 2023
In line with the Digital Personal Data Protection Act, 2023, the grievance officer for IvaFlow (operated by Designiva) is:
Riyas — Grievance Officer, Designiva
Email: grievances@designiva.in
Phone / WhatsApp: +91 78428 74377
Every grievance is acknowledged within 48–72 hours and resolved within 30 days. You can also raise grievances from the Support Center inside the app — every ticket is tracked, timestamped and answered. If a grievance is not resolved to your satisfaction, it is escalated to the operating company's management for review.
Full details in our Privacy Policy, Section 12.
What can we help you with?
Sales & onboarding
Choosing a plan, migrating your contacts, or a guided tour of the platform before you sign up.
Product support
Help with campaigns, the CRM, auto-replies, the AI chatbot, templates or your WhatsApp connection.
Partnerships & white-label
Agencies and resellers: run IvaFlow under your own brand and earn from every customer you refer.
Looking for quick answers instead?
Our Help Center covers WhatsApp setup, campaigns, CRM, billing, 2FA and account management — most issues are solved there in under a minute.
Visit the Help Center