Terms & Conditions

IvaFlow provides tools for WhatsApp marketing and customer management: contact and CRM management, bulk and scheduled WhatsApp campaigns via the official WhatsApp Business Cloud API, message templates, analytics, auto-replies, an AI chatbot, team access management, and email marketing features. Features available to you depend on your subscription plan (Starter, Professional or Enterprise).

You must provide accurate registration information and keep it current. You are responsible for safeguarding your login credentials and for all activity under your account. We recommend enabling two-factor authentication, available in Settings → Security. You must be at least 18 years old to use the Service. Notify us immediately at ivaflow@designiva.in if you suspect unauthorised access.

Every new account starts with a 14-day free trial with full access to the features of the platform. No payment is required to start the trial. If you do not subscribe when the trial ends, the account is paused (frozen) until a plan is purchased — your data is retained, not deleted, and everything is restored the moment a subscription becomes active. You can also end the trial early by subscribing at any time.

Plans are priced in Indian Rupees (₹999, ₹2,999 and ₹9,999 per month as published on our Pricing page) with an annual option at a 10% discount, and are billed through a secured payment gateway. Your plan activates on successful payment. Plan limits (contacts, campaigns, team members) are enforced by the platform; you may upgrade at any time. Unless stated otherwise, subscriptions are for the current billing period; applicable taxes are handled at checkout by the payment processor as required by law. Invoices are available in the Billing & Invoices section of your dashboard.

You agree NOT to use IvaFlow to:

• send unsolicited, unwanted or spam messages, or message anyone who has not consented to hear from you;
• send illegal, fraudulent, misleading, hateful, harassing, sexually explicit or otherwise unlawful content;
• impersonate any person or business, or misrepresent your relationship with recipients;
• violate WhatsApp's Business Policy, Commerce Policy, or any Meta terms applicable to your number;
• upload malicious code, scrape the platform, attempt to access other users' data, or circumvent security controls or rate limits;
• resell or white-label the Service except through our authorised partner program.

Your WhatsApp number is your responsibility. IvaFlow delivers messages through Meta's official API, but Meta may restrict, suspend or block numbers that violate its policies. You are solely responsible for the content you send, the consent you hold, and the compliance of your messaging with Meta's rules and applicable Indian law.

You retain ownership of the contacts, templates, campaign content and CRM records you create or upload. You grant us the limited licence needed to store, process and transmit that data solely to provide the Service to you (including passing it to WhatsApp, the AI provider and email infrastructure as described in our Privacy Policy). You represent that your contact lists were lawfully obtained and that you have permission to message the people on them.

Approved partners may refer customers and, on qualifying plans, operate white-labelled deployments. Partners must comply with these Terms at least as strictly as direct customers, are responsible for the messaging conduct of customers they onboard, and earn commissions as described in their partner agreement. We may approve, reject, suspend or terminate partner accounts at our discretion — partners may be given an opportunity to correct issues where practical.

We work hard to keep IvaFlow available and improve it continuously (campaign delivery is handled by automated queue infrastructure). We may add, modify or discontinue features; where a change materially reduces a paid feature, we will inform affected customers in advance. Scheduled maintenance will be communicated where practical. Third-party outages (Meta, payment gateways, hosting) may affect availability and are outside our direct control.

You may stop using the Service and delete your account at any time from Settings (with email-verified confirmation). We may suspend or terminate accounts that breach these Terms — particularly spam or illegal messaging — or where required by law or by Meta's API policies. Where practical and lawful, we will warn you and give you a chance to fix the issue first. On termination, the data-deletion commitments in our Privacy Policy apply.

The IvaFlow platform — software, design, branding and content — is owned by Designiva and protected by intellectual-property law. Nothing in these Terms transfers ownership to you. You retain all rights to your own business content and data.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant uninterrupted or error-free operation. To the maximum extent permitted by law, our total liability arising from or relating to the Service is limited to the fees you paid us in the three (3) months preceding the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost contacts or blocked WhatsApp numbers resulting from policy violations by you.

These Terms are governed by the laws of India. The courts of India shall have jurisdiction over any disputes arising from these Terms or your use of the Service, subject to any mandatory consumer-protection rights you may have.

We may update these Terms as the product and legal landscape evolve. Material changes will be notified on the platform or by email in advance of taking effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms: ivaflow@designiva.in · +91 78428 74377 · Contact page.