Refund & Cancellation Policy

Every new account starts with a 14-day free trial. No payment is required to start the trial and you will not be charged during it. The trial ends after 14 days or when you choose a paid plan, whichever comes first. If you do not subscribe when the trial ends, your account is paused — your data is not deleted, and it becomes available again when you choose a plan.

Paid plans are billed in advance on a monthly or annual basis through our secured online payment process. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. The applicable prices are shown at checkout and on the pricing page; applicable taxes are handled as described in the Terms of Service.

You can cancel at any time. Cancellation stops future renewals; you keep access to the paid features until the end of the billing period you have already paid for. Cancelling your subscription is not the same as deleting your account — you can delete your account entirely from Settings, in which case the data-deletion commitments in our Privacy Policy apply. If you need help cancelling, contact support and we will assist.

Because plans are digital services billed in advance, prepaid fees are generally non-refundable once a billing period has started, and cancelling mid-period does not create a refund for the remaining days of that period. That said, we apply the following without fuss:

• Duplicate or incorrect charges are refunded in full once verified.
• If the Service fails to materially deliver what you paid for due to a fault on our side, contact us — we will assess and, where appropriate, provide a pro-rata refund or account credit.
• Refunds required by applicable law (including statutory cancellation or cooling-off rights that apply to you) are always honoured, and nothing in this policy limits such rights.

Refund requests are reviewed by our support team. Approved refunds are returned through the original payment method and may take several business days to appear, depending on your bank.

Subscription fees cover the IvaFlow platform. Message delivery charges on the WhatsApp Business platform are billed separately by the platform operator directly to your business, and are not collected, marked up or refunded by IvaFlow. This is described in more detail in our Privacy Policy and on the pricing page.

You can upgrade or change your plan at any time from the billing section of the platform. Changes are applied as described at checkout. Downgrades and cancellations take effect so that you are never charged for a period you have already cancelled.

Please contact us before initiating a payment dispute — most billing concerns can be resolved faster directly. Where a chargeback is filed, we may suspend the related account until the dispute is resolved, as permitted by the Terms of Service.

We may update this policy from time to time. Material changes affecting your billing obligations follow the Terms of Service re-acceptance process, and the version and effective date at the top of this page always identify the version in force.